Phone Support
Available 24/7 Monday to Sunday
Call anytime for immediate assistance
Email Us
Response Time Typically within 2–4 hours during business hours
Our Location
Liberty Loan US
8, The Green
Dover, DE 19901
United States of America
Business Hours Mon–Fri: 9:00 AM – 6:00 PM EST
Sat–Sun: Support available 24/7
Live Chat
Connect with a support specialist in real-time via our website chat feature. Available 24/7 for quick questions and assistance.

Common Questions

Can't find what you're looking for? Browse these frequently asked contact and support questions.

What's your response time to emails? +
We aim to respond to all emails within 2–4 hours during business hours (Mon–Fri, 9 AM–6 PM EST). For urgent matters, please call our 24/7 phone support line.
Do you offer phone support outside business hours? +
Yes! Our phone support line is available 24/7, 365 days a year. Call 1-800-555-LOAN (5626) anytime you need assistance — evenings, weekends, and holidays included.
How do I track my loan application? +
After submitting your application, you'll receive a confirmation email with your application ID. Use this to check status anytime on our website dashboard or call support for updates.
What if I need to withdraw my application? +
You can withdraw your application anytime before a lender initiates a hard credit pull. Contact us immediately at 1-800-555-LOAN or via email with your application ID.
How do I report a problem with a lender? +
If you experience any issues with a lender in our network, please report it immediately to compliance@libertyloanus.com. We take all complaints seriously and investigate thoroughly.
Can I speak to someone about my specific loan situation? +
Absolutely. Call our helpline at 1-800-555-LOAN (5626) to speak with a loan specialist who can review your situation and provide personalized guidance.